Senior Network Automation Tech Support Engineer

Vultr; Carson City (NV); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Professional development reimbursement

PTO & sabbatical

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer in the United States to join our global customer success team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point for complex issues and mentoring junior team members.

You will work with customers, system administrators, and engineering teams to troubleshoot issues and contribute to continuous improvement of support processes.

Qualifications

• Extensive enterprise technical support experience.
• Proficiency with Linux command line and troubleshooting.
• Knowledge of enterprise networking concepts and cloud infrastructure.

Responsibilities

• Respond to customer inquiries and provide technical guidance for Vultr products and services, including escalated issues.
• Act as first responder to platform-level alerts, assess impact, troubleshoot, and escalate as needed.
• Lead complex incident analysis, root cause investigations, and preventive recommendations.

Skills

Enterprise technical support

Linux command line

Enterprise networking concepts

Cloud/infrastructure experience

Customer service under pressure

English language proficiency

Job description

Vultr is seeking a Technical Support Engineer in the United States to join our global customer success team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point for complex issues and mentoring junior team members.

You will work with customers, system administrators, and engineering teams to troubleshoot issues and contribute to continuous improvement of support processes.