Senior Technical Support Engineer - Network Automation

Vultr; Colorado; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Company-paid health insurance

401(k) matching up to 4%

Professional development reimbursement

Holidays and PTO with rollover

Sabbatical every 5 years

Remote office setup stipend

Internet reimbursement

Gym membership reimb.

Job summary

Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of platform reliability and customer experience. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and assisting both customers and internal teams in diagnosing and resolving platform‑related problems.

In this role, you will respond to inquiries, handle escalations, perform root cause analysis, and collaborate with

Qualifications

• 3+ years of experience in enterprise technical support or a similar advanced support role.
• Strong experience with Linux systems and advanced command-line troubleshooting.
• Solid understanding of enterprise networking concepts and cloud infrastructure.

Responsibilities

• Respond to customer inquiries and provide technical guidance regarding Vultr products and services, including complex or escalated issues.
• Act as a first responder to platform-level alerts and incidents, assessing impact, performing advanced troubleshooting, and initiating escalation.
• Lead complex incident analysis, perform root cause investigations, and develop recommendations to prevent recurrence of platform-level issues.

Skills

3+ years enterprise tech support

Linux

Networking concepts

Cloud/infrastructure

Customer service

Communication

Independent worker

English

GPU service knowledge

Job description

Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of platform reliability and customer experience. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and assisting both customers and internal teams in diagnosing and resolving platform‑related problems.

In this role, you will respond to inquiries, handle escalations, perform root cause analysis, and collaborate with