Technical Support Engineer — Network & Cloud Automation

Vultr; Helena (MT); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance and other employee保险

401(k) with company matching

Professional development reimbursement

Paid holidays and PTO accrual

Sabbatical every 5 years

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global customer success team in the United States. You will provide advanced technical support for Vultr’s cloud products and infrastructure, acting as an escalation point for complex issues and mentoring junior staff.

You will collaborate with customers, system administrators, and engineering teams to diagnose, resolve platform-related problems and contribute to process improvements.

Qualifications

• 3+ years in enterprise technical support or equivalent
• Proficient with Linux systems and CLI for troubleshooting
• Understanding of enterprise networking to diagnose platform-level issues
• Experience supporting enterprise environments in IaaS/cloud contexts
• Strong customer service skills and ability to handle high-pressure situations
• Able to manage shifting priorities in a 24/7 operations setting
• Fluent in English; GPU service knowledge is a plus

Responsibilities

• Respond to customer inquiries with technical guidance on Vultr products and services, including complex issues
• Act as first responder to platform-level alerts, assess impact, troubleshoot, escalate when needed
• Lead incident analysis, perform root cause investigations, and recommend fixes
• Coordinate with system administration, engineering, networking and other teams to fix platform issues
• Develop and maintain internal docs and knowledge base to improve support
• Assist in maintaining enterprise environments and performance tuning
• Mentor junior team members and set diagnostic standards
• Participate in a 24/7 team-based operations schedule

Skills

Enterprise technical support

Linux troubleshooting

Networking concepts

Cloud/IaaS experience

Customer service

Independent work

English proficient

GPU service knowledge (plus)

Tools

Linux command line

Enterprise networking basics

Job description

Vultr is seeking a Technical Support Engineer to join our global customer success team in the United States. You will provide advanced technical support for Vultr’s cloud products and infrastructure, acting as an escalation point for complex issues and mentoring junior staff.

You will collaborate with customers, system administrators, and engineering teams to diagnose, resolve platform-related problems and contribute to process improvements.