Network Automation Tech Support Engineer

Vultr; Crystal Bay (NV); Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with match

Professional development reimbursement

Paid holidays & PTO

Sabbatical after 3/10 years

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s cloud products, act as escalation point for complex issues, and collaborate with cross-functional teams to diagnose and resolve platform problems.

Strong Linux, networking, and customer-service skills are essential. The role involves supporting enterprise environments, contributing to incident analysis, and developing knowledge base content.

Qualifications

• 3+ years in enterprise technical support or similar advanced support role.
• Strong Linux experience with command-line troubleshooting.
• Experience diagnosing enterprise networking issues in a cloud/IAAS context.
• Excellent customer service and communication under pressure.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services.
• Act as first responder to platform alerts and incidents with advanced troubleshooting.
• Lead root cause analyses and recommend preventive actions.
• Coordinate with engineering, networking, and systems teams to resolve outages.
• Create and maintain internal documentation and knowledge base articles.
• Support enterprise customer environments and performance/configuration issues.
• Serve as escalation point for Tech Support Specialists and SOP development.
• Participate in 24/7 team schedule and on-call rotations.

Skills

Linux systems

Advanced troubleshooting

Customer service

Communication

24/7 operations

English proficiency

Cloud/IAAS experience

Job description

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s cloud products, act as escalation point for complex issues, and collaborate with cross-functional teams to diagnose and resolve platform problems.

Strong Linux, networking, and customer-service skills are essential. The role involves supporting enterprise environments, contributing to incident analysis, and developing knowledge base content.