Network Automation Tech Support Engineer

Vultr

Wilmington (VT)

On-site

USD 41,000 - 55,000

Full time

7 days ago

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Benefits offered by this job

100% company-paid health insurance (m/

401(k) plan with 100% match up to 4%

Professional Development Reimbursement

Holidays and PTO accrual

Sabbatical and Anniversary bonuses

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our Global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and assisting customers and internal teams in diagnosing and resolving platform-related problems.

Responsibilities include incident handling, root cause analysis, cross-team coordination, and maintaining internal knowledge bases.

Qualifications

Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years).
Strong experience working with Linux systems and command-line tools for troubleshooting.

Responsibilities

Respond to customer inquiries and provide technical guidance on Vultr products and services, including escalated issues.
Act as first responder to platform-level alerts and incidents, assess impact and troubleshoot.
Lead complex incident analysis, perform root cause investigations, and recommend preventive actions.
Coordinate with system administration, engineering, networking, and other internal teams to resolve platform issues.
Create, update, and maintain internal documentation and support procedures.
Provide technical analysis and timely updates to escalate customer complaints.