Network Automation Tech Support Engineer

Vultr; Alton (IL); Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan matching 100% up to 4%

Professional development reimbursement

11 Holidays + PTO accrual + rollover

Sabbatical every 5 years + annual周年ボ?

Remote office stipend $500 first year

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, acting as an escalation point for complex issues and supporting customers and internal teams in diagnosing and resolving platform problems.

Responsibilities include responding to inquiries, handling platform alerts, performing advanced troubleshooting, leading incident analyses, and developing preventive actions.

Qualifications

• 3+ years in enterprise technical support or similar advanced role.
• Strong experience with Linux systems and command-line tools.
• Experience with enterprise networking concepts.
• Experience supporting enterprise customer environments in cloud or IaaS contexts.
• Strong customer service skills and ability to communicate under pressure.
• Willingness to work in a 24/7 team-based environment.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services, including escalated issues.
• Act as a first responder to platform-level alerts and incidents; assess impact and troubleshoot.
• Lead incident analysis, root cause investigations, and preventive recommendations.
• Coordinate with system administration, engineering, networking and other teams to resolve issues.
• Create and maintain internal documentation and knowledge base articles.

Skills

Technical support

Linux

Networking

Customer service

24/7 operations

Incident analysis

Job description

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, acting as an escalation point for complex issues and supporting customers and internal teams in diagnosing and resolving platform problems.

Responsibilities include responding to inquiries, handling platform alerts, performing advanced troubleshooting, leading incident analyses, and developing preventive actions.