Network Automation Engineer - Technical Support Lead

Vultr; Nashville (TN); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match up to 4%

Professional development reimbursement

11 holidays + PTO + rollover

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is hiring a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, acting as an escalation point for complex issues and mentoring junior staff in a 24/7 operations environment.

You will work with customers, system administrators, and engineering teams to diagnose platform problems, coordinate resolutions, and contribute to process improvements.

Qualifications

• 3+ years in enterprise technical support.
• Strong Linux troubleshooting and CLI skills.
• Experience with enterprise networking and cloud-based environments.
• Excellent customer service under pressure.
• Ability to work in a 24/7 operations environment.
• Proficiency in English.
• Knowledge of GPU service delivery is a plus.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services.
• Act as first responder to platform-level alerts and incidents.
• Lead complex incident analysis and root cause investigations.
• Coordinate with internal teams to resolve platform issues.
• Develop preventive actions based on incident trends.
• Support escalated customer complaints with detailed analysis.
• Mentor junior team members and support enterprise environments.
• Create and update internal documentation and knowledge base.
• Participate in 24/7 team-based operations.

Skills

3+ years enterprise technical support

Linux systems

Networking concepts

Cloud/IaaS experience

Customer service

English proficiency

GPU service knowledge

Job description

Vultr is hiring a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, acting as an escalation point for complex issues and mentoring junior staff in a 24/7 operations environment.

You will work with customers, system administrators, and engineering teams to diagnose platform problems, coordinate resolutions, and contribute to process improvements.