Senior NEC Voice Engineer - Remote Escalation Lead

Allbridge; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical and Prescription options

HSA company-funded options

Life and AD&D insurance

Supplemental Insurance

Flexible PTO after 60 days

Paid Holidays

Great workplace culture

Job summary

Allbridge is seeking a Senior NEC Support Engineer to escalate, troubleshoot, and optimize NEC hospitality systems across remote deployments. You will diagnose complex issues in SV9300/SV9500 environments, mentor engineers, and communicate findings to customers, property teams, and executives.

Responsibilities include on-site and remote support, root-cause analysis, PMS integration, E911 under Kari's Law, CCIS multi-site design, and cloud-to-premise modernization strategies.

Qualifications

• 15+ years NEC enterprise voice experience; 20+ preferred.
• Deep hands-on NEC SV9300/SV9500 and related hospitality apps.
• NEC certification portfolio required; advanced credential preferred.
• Strong PMS integration and guest-room workflows knowledge.
• Experience with E911 compliance and CCIS multi-site design.
• Proven escalation leadership and customer-facing communication.

Responsibilities

• Serve as senior escalation point for NEC voice, voicemail, and hospitality integration issues.
• Install, configure, troubleshoot, and support NEC systems and peripherals.
• Perform root-cause analysis and document actions and procedures.
• Support PMS, voicemail, SMDR integrations, and guest workflows.
• Configure E911 per Kari's Law and RAY BAUM's Act requirements.
• Design and troubleshoot multi-site CCIS environments and QoS for voice.
• Mentor engineers and lead cross-functional teams in field projects.
• Lead executive briefings, SOWs, RFP/RFI responses, and workshops.

Skills

NEC voice systems

Hospitality integration

VoIP / SIP / UC

Remote and onsite support

Root-cause analysis

Technical mentoring

Executive communication

Cross-functional collaboration

Education

NEC certification portfolio (SV9300/SV9500)

NEC Master Technician or equivalent

Hospitality PMS integration experience

Advanced certifications: Cognigy / Google AI

Tools

CCIS multi-site networking

ACD / CCWX/Queworx

SMDR / call accounting

E911 / Kari's Law compliance

Job description

Allbridge is seeking a Senior NEC Support Engineer to escalate, troubleshoot, and optimize NEC hospitality systems across remote deployments. You will diagnose complex issues in SV9300/SV9500 environments, mentor engineers, and communicate findings to customers, property teams, and executives.

Responsibilities include on-site and remote support, root-cause analysis, PMS integration, E911 under Kari's Law, CCIS multi-site design, and cloud-to-premise modernization strategies.