Senior NEC Voice Engineer — Remote, Multi-Property

Allbridge, LLC; North Carolina; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical & Prescription options

Dental & Vision Plans

HSA/FSA options

401(k) plan

Job summary

Allbridge is seeking a Senior NEC Support Engineer to lead complex NEC voice and hospitality integrations across premise, hosted, and cloud environments. You will manage high-impact escalations, diagnose issues, and mentor engineers while partnering with property teams and executives.

The role requires deep NEC UNIVERGE expertise, multi-site networking, PMS/SMDR integrations, E911 compliance, and strong customer-facing communication.

Qualifications

• 15+ years NEC enterprise voice experience; 20+ years strongly preferred.
• Advanced hands-on expertise with NEC SV9300, SV9500, 2000IPS, CCIS multi-site networking, ACD, CCWX/Queworx, UM8700/UM8000, and hospitality applications.
• Full NEC SV9300 and SV9500 certification portfolios or equivalent demonstrated expertise; NEC Master Technician designation or equivalent advanced credential strongly preferred.

Responsibilities

• Serve as the senior escalation point and subject-matter expert for NEC voice, voicemail, contact center, networking, and hospitality integration issues; own assigned cases through resolution, customer confirmation, and closure.
• Install, configure, troubleshoot, maintain, upgrade, and support NEC UNIVERGE SV9300/SV9500 systems and related components.
• Perform root-cause analysis for recurring or high-impact incidents and document corrective actions, preventive actions, resolution summaries, procedures, and diagrams.
• Support PMS, voicemail, and SMDR integrations, including guest check-in/check-out, room-phone activation, mailbox provisioning, room restrictions, maid ID, housekeeping status, and guest billing.
• Configure and support E911 requirements under Kari's Law and RAY BAUM's Act, including direct 911 dialing and onsite notifications.
• Lead customer-facing technical meetings, escalation calls, executive briefings, roadmap discussions, POC deployments, SOWs, and RFP/RFI responses.

Skills

Advanced troubleshooting

Executive communications

Mentoring engineers

Project coordination

Tools

NEC UNIVERGE SV9300

NEC UNIVERGE SV9500

NEC 2000IPS

CCIS / Hospitality / ACD

UNIVERGE Blue / Intermedia

Cisco CCNA

SIP services

Job description

Allbridge is seeking a Senior NEC Support Engineer to lead complex NEC voice and hospitality integrations across premise, hosted, and cloud environments. You will manage high-impact escalations, diagnose issues, and mentor engineers while partnering with property teams and executives.

The role requires deep NEC UNIVERGE expertise, multi-site networking, PMS/SMDR integrations, E911 compliance, and strong customer-facing communication.