Senior National Support Engineer II

Fujifilm; Columbus (OH); Remote; USD 110,000 - 131,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Job summary

Fujifilm Healthcare Americas Corporation seeks a Principal National Support Engineer II to lead critical incident resolutions and act as a SME across core medical imaging products. You will mentor TAC engineers, coordinate with development, and provide advanced technical guidance to both domestic and international customers.

This role requires a strong engineering background in Medical IT, certifications in security and IT domains, and the ability to work with cross-functional teams in a

Qualifications

• Master's degree preferred or a Bachelor's with 8–10 years in Medical IT/Imaging.
• Ten+ years progressive technical/engineering experience in Medical IT.
• Industry certifications in security and IT-heavy domains are required.

Responsibilities

• Lead major incident resolution end-to-end for critical customer cases.
• Serve as SME for product areas, guiding peers and junior engineers.
• Mentor and train TAC, Upgrade and Project Engineer teams.
• Coordinate with development to resolve escalations and publish knowledge base articles.
• Engage with international partners and domestic customers to drive issue resolution.
• Support after-hours on-call rotations and travel as required.

Education

Bachelor's Degree

Master's Degree

Tools

Security+

VCP Certification

Cisco Certification

Oracle Certification

Microsoft Certification

AWS Certification

Job description

Fujifilm Healthcare Americas Corporation seeks a Principal National Support Engineer II to lead critical incident resolutions and act as a SME across core medical imaging products. You will mentor TAC engineers, coordinate with development, and provide advanced technical guidance to both domestic and international customers.

This role requires a strong engineering background in Medical IT, certifications in security and IT domains, and the ability to work with cross-functional teams in a