Principal National Support Engineer II (Fully Remote)

Fujifilm Healthcare Americas Corporation; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Fujifilm Healthcare Americas Corporation is seeking a senior technical leader to resolve complex customer issues for Medical Informatics products. You will triage escalations from domestic customers and international partners, driving issues to resolution.

You will mentor junior engineers and provide advanced technical training to TAC, Project Engineering, and Upgrade teams, while documenting activities to improve support processes. A dynamic healthcare tech environment awaits.

Qualifications

• Bachelor's degree with 8+ years or Master's with 6 years of industry experience.
• Industry certifications such as Security+, VCP, CISCO, Oracle, Microsoft, or AWS.
• 10+ years of progressive experience in Medical IT and/or imaging products.

Responsibilities

• Lead resolution of complex customer issues for Fujifilm Healthcare Medical Informatics products.
• Provide technical leadership and act as liaison between support, development, and customers.
• Triage escalations from domestic customers and international partners and drive issues to resolution.
• Mentor junior engineers and provide advanced technical training to TAC, Project Engineering, and Upgrade teams.
• Document activities and create knowledge base articles to improve support processes.

Skills

Technical leadership

Stakeholder liaison

Mentoring

Knowledge base

Education

Bachelor's degree

Master's degree

Tools

Security+

VCP

CISCO

Oracle

Microsoft

AWS

Job description

• Lead resolution of complex customer issues for Fujifilm Healthcare Medical Informatics products.
• Provide technical leadership and act as liaison between support, development, and customers.

Responsibilities:

• Triage escalations from domestic customers and international partners and drive issues to resolution.
• Mentor junior engineers and provide advanced technical training to TAC, Project Engineering, and Upgrade teams.
• Document activities and create knowledge base articles to improve support processes.

Qualifications:

• Bachelor's degree with 8+ years or Master's with 6 years of industry experience.
• Industry certifications such as Security+, VCP, CISCO, Oracle, Microsoft, or AWS.
• 10+ years of progressive experience in Medical IT and/or imaging products.

Fujifilm Healthcare Americas Corporation

Fujifilm Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, as well as non-destructive testing solutions. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the group purpose of 'giving our world more smiles,' offering a dynamic and flexible work environment.