Senior National Accounts Customer Success Lead

Performance Food Group; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Performance Food Group, specifically the Green Rabbit division, seeks a Customer Success Representative to drive high-touch account management for strategic brands. You will oversee onboarding, inventory coordination, and ongoing SLA compliance to ensure profitable growth across assigned portfolios.

In this role, you will partner with Sales, Operations, Inventory, Quality, IT, Finance, and Logistics to deliver white-glove service, forecast demand, manage promotions, and execute complex brand

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments.
• Proven experience managing complex, high-volume, multi-channel accounts.
• Strong cross-functional leadership and problem-solving skills.
• Excellent communication, organization, and project management abilities.
• Proficiency with ERP/WMS systems, Excel, reporting tools, and e-commerce platforms.

Responsibilities

• Lead onboarding for new customers and brand expansions.
• Coordinate item setup, incoming inventory, reporting, and training.
• Ensure smooth go-live execution and ongoing SLA compliance.
• Serve as primary point of contact for assigned brand portfolios.
• Plan seasonal volume increases, monitor trends, and forecast demand.
• Coordinate execution across Operations, Inventory, Quality, IT, Packaging and Logistics.

Skills

Account management

Cross-functional leadership

Communication

Project management

Organization

Education

Bachelor's degree preferred or equivalent experience

Tools

ERP systems

WMS

Excel

Reporting tools

E-commerce platforms

Job description

Performance Food Group, specifically the Green Rabbit division, seeks a Customer Success Representative to drive high-touch account management for strategic brands. You will oversee onboarding, inventory coordination, and ongoing SLA compliance to ensure profitable growth across assigned portfolios.

In this role, you will partner with Sales, Operations, Inventory, Quality, IT, Finance, and Logistics to deliver white-glove service, forecast demand, manage promotions, and execute complex brand