Strategic National Accounts CSR — Hybrid & Growth Focus

Performance Food Group; Braintree (MA); Ibrido; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits information

Descrizione del lavoro

Performance Food Group seeks a Customer Success Representative for Green Rabbit (Vistar Segment) in Braintree, MA. You will manage key brand partnerships, onboarding, and day-to-day operations, serving as the main contact for assigned customer accounts in a hybrid work setting.

Responsibilities include onboarding, inventory coordination, SLA adherence, and cross-functional collaboration with Sales, Operations, IT, and Logistics to ensure seamless service and growth.

Competenze

• Bachelor's degree preferred or equivalent experience.
• 5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments.
• Proven experience managing complex, high-volume, multi-channel accounts.
• Strong cross-functional leadership and problem-solving skills.
• Excellent communication, organization, and project management abilities.

Mansioni

• Lead onboarding for new customers and brand expansions.
• Coordinate item setup, incoming inventory, reporting, and training.
• Ensure smooth go-live execution and ongoing SLA compliance.
• Serve as the primary point of contact for assigned customer and brand portfolios.
• Lead recurring customer meetings and internal planning sessions.

Conoscenze

Account management

Cross-functional leadership

Customer success

ERP/WMS systems

Formazione

Bachelor's degree

Strumenti

ERP/WMS software

Descrizione del lavoro

Performance Food Group seeks a Customer Success Representative for Green Rabbit (Vistar Segment) in Braintree, MA. You will manage key brand partnerships, onboarding, and day-to-day operations, serving as the main contact for assigned customer accounts in a hybrid work setting.

Responsibilities include onboarding, inventory coordination, SLA adherence, and cross-functional collaboration with Sales, Operations, IT, and Logistics to ensure seamless service and growth.