National Account Customer Service Representative

Performance Food Group; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Performance Food Group, specifically the Green Rabbit division, seeks a Customer Success Representative to drive high-touch account management for strategic brands. You will oversee onboarding, inventory coordination, and ongoing SLA compliance to ensure profitable growth across assigned portfolios.

In this role, you will partner with Sales, Operations, Inventory, Quality, IT, Finance, and Logistics to deliver white-glove service, forecast demand, manage promotions, and execute complex brand

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments.
• Proven experience managing complex, high-volume, multi-channel accounts.
• Strong cross-functional leadership and problem-solving skills.
• Excellent communication, organization, and project management abilities.
• Proficiency with ERP/WMS systems, Excel, reporting tools, and e-commerce platforms.

Responsibilities

• Lead onboarding for new customers and brand expansions.
• Coordinate item setup, incoming inventory, reporting, and training.
• Ensure smooth go-live execution and ongoing SLA compliance.
• Serve as primary point of contact for assigned brand portfolios.
• Plan seasonal volume increases, monitor trends, and forecast demand.
• Coordinate execution across Operations, Inventory, Quality, IT, Packaging and Logistics.

Skills

Account management

Cross-functional leadership

Communication

Project management

Organization

Education

Bachelor's degree preferred or equivalent experience

Tools

ERP systems

WMS

Excel

Reporting tools

E-commerce platforms

Job description

Company Description:

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description:

Green Rabbit (A part of Performance Food Group Vistar Segment) is an e-commerce distributor leading the industry in cold chain solutions shipped straight to your door! We are experiencing rapid growth and looking to add a Customer Success Representative to our team. This individual will serve as the leading point of contact for assigned accounts, ensuring high customer satisfaction, profitable account strategies, and desired growth.

Position Summary:

The Customer Success Representative is responsible for managing and growing strategic brand partnerships through high-touch account management, onboarding, operational coordination, and white glove service delivery. This role serves as the central point of accountability between Brands and internal teams, including Sales, Operations, Inventory, Quality, IT, Finance, and Logistics-to ensure seamless execution, SLA compliance, and profitable growth.

The CSR owns the full lifecycle of assigned accounts: from onboarding and expansion to special projects, seasonal planning, inventory management, compliance monitoring, and day-to-day operational excellence.

Responsibilities:

Account Growth & Sales Support

• Expand existing brand product lines, divisions, and customer programs


• Support promotions, limited-time offerings, holiday programs, and special projects


• Partner with Sales on brand introductions, pipeline planning, and referrals

Onboarding & Account Management

• Lead onboarding for new customers and brand expansions


• Coordinate item setup, incoming inventory, reporting, and training


• Ensure smooth go-live execution and ongoing SLA compliance


• Serve as primary point of contact for assigned brand portfolios

Strategic Planning & Forecasting

• Plan seasonal volume increases, special projects, and peak periods


• Monitor expiring inventory, sales trends, and compliance risks


• Forecast demand and proactively mitigate operational or inventory constraints

White Glove & Special Projects

• Scope, price, and execute complex brand initiatives and custom programs


• Create project timelines, SOWs, and operational workflows


• Coordinate execution across Operations, Inventory, Quality, IT, Packaging, and Logistics

Operational & Inventory Coordination

• Manage inventory planning, cycle counts, adjustments, FEFO, and expiring product


• Coordinate receiving, POs, ASNs, and inbound logistics


• Resolve order issues, shipping exceptions, reships, and customer change requests


• Compliance, Reporting & Quality


• Monitor SLA, Amazon, and customer compliance


• Support quality reviews, recalls, and special handling requirements


• Create internal and external reporting for brands and operational teams

Communication & Collaboration

• Lead recurring brand meetings and internal planning sessions


• Maintain clear documentation and account coverage


• Partner cross-functionally to resolve issues and drive continuous improvement

Benefits:

Click Here for Benefits Information

Qualifications:

• Bachelor's degree preferred or equivalent experience


• 5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments


• Proven experience managing complex, high-volume, multi-channel accounts


• Strong cross-functional leadership and problem-solving skills


• Excellent communication, organization, and project management abilities


• Proficiency with ERP/WMS systems, Excel, reporting tools, and e-commerce platforms

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.