Strategic National Accounts Customer Success Lead

Core-Mark; Denver (CO); Sur place; USD 50 000 - 80 000; Plein temps

Résumé du poste

Green Rabbit, a part of Performance Food Group Vistar Segment, is an e-commerce distributor specializing in cold chain solutions. We are growing and seeking a Customer Success Representative to own the lifecycle of assigned brand partnerships, from onboarding to expansion, with high-touch account management and cross-functional coordination.

You will collaborate with Sales, Operations, Inventory, Quality, IT, Finance, and Logistics to ensure SLA compliance, implement profitable growth, and

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years of experience in account management, national accounts, customer success, or operations within ecommerce/logistics/cold chain environments.
• Proven experience managing complex, high-volume, multi-channel accounts.
• Strong cross-functional leadership and problem-solving skills.
• Excellent communication, organization, and project management abilities.
• Proficiency with ERP/WMS systems, Excel, reporting tools, and ecommerce platforms.

Responsabilités

• Account Growth & Sales Support: Expand existing brand product lines, divisions, and customer programs.
• Onboarding & Account Management: Lead onboarding for new customers and brand expansions; coordinate item setup, incoming inventory, reporting, and training; ensure go-live and SLA compliance.
• Strategic Planning & Forecasting: Plan seasonal volume increases, monitor trends, forecast demand and mitigates risks.
• White Glove & Special Projects: Scope, price, and execute complex brand initiatives; create timelines and workflows; coordinate across functions.
• Operational & Inventory Coordination: Manage inventory planning, FEFO, expiring product, and inbound logistics; resolve order issues and shipping exceptions.
• Communication & Collaboration: Lead brand meetings, maintain documentation, and drive cross-functional improvements.

Connaissances

Account management

Cross-functional leadership

Communication

Project management

Problem-solving

Formation

Bachelor's degree or equivalent experience

Outils

ERP/WMS systems

Excel

Reporting tools

E-commerce platforms

Description du poste

Green Rabbit, a part of Performance Food Group Vistar Segment, is an e-commerce distributor specializing in cold chain solutions. We are growing and seeking a Customer Success Representative to own the lifecycle of assigned brand partnerships, from onboarding to expansion, with high-touch account management and cross-functional coordination.

You will collaborate with Sales, Operations, Inventory, Quality, IT, Finance, and Logistics to ensure SLA compliance, implement profitable growth, and