Hybrid National Accounts Customer Success Rep

Vistar; Braintree (MA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Green Rabbit, part of Performance Food Group's Vistar Segment, seeks a Customer Success Representative in Braintree, MA. This role manages brand accounts, coordinates onboarding, and delivers white-glove service across Sales, Operations, Inventory, Quality, IT, Finance, and Logistics.

It also supports front-desk duties in a hybrid, on-site/remote schedule after 60 days. The CSR owns the full lifecycle of assigned accounts, from onboarding to expansion and special projects, with a focus on SLA

Qualifications

• Bachelor’s degree or equivalent experience required or preferred.
• 5+ years in account management, national accounts, customer success, or operations within e-commerce/logistics/cold chain environments.
• Experience managing complex, high-volume, multi-channel accounts.
• Strong cross-functional leadership and problem-solving skills.
• Excellent communication, organization, and project management abilities.
• Proficiency with ERP/WMS systems, Excel, reporting tools, and ecommerce platforms.

Responsibilities

• Expand existing brand product lines, divisions, and customer programs.
• Support promotions, limited-time offerings, holiday programs, and special projects.
• Partner with Sales on brand introductions, pipeline planning, and referrals.
• Lead onboarding for new customers and brand expansions.
• Coordinate item setup, incoming inventory, reporting, and training.
• Ensure smooth go-live execution and ongoing SLA compliance.
• Serve as the primary point of contact for assigned customer and brand portfolios.
• Plan seasonal volume increases, special projects, and peak periods.
• Monitor expiring inventory, sales trends, and compliance risks.
• Forecast demand and mitigate operational or inventory constraints.
• Scope, price, and execute complex customer initiatives and custom programs.
• Create project timelines, statements of work (SOWs), and operational workflows.
• Coordinate execution across Operations, Inventory, Quality, IT, Packaging, and Logistics teams.
• Manage inventory planning, cycle counts, adjustments, FEFO, and expiring product.
• Coordinate receiving activities, purchase orders (POs), ASNs, and inbound logistics.
• Resolve order issues, shipping exceptions, reships, and customer change requests.
• Monitor and support customer compliance requirements and service level agreements.
• Support quality reviews, recalls, and special handling requirements.
• Develop and distribute internal and external reporting for customers and operational teams.
• Lead recurring customer meetings and internal planning sessions.
• Maintain documentation and account coverage plans.
• Partner cross-functionally to resolve issues, improve processes, and enhance customer satisfaction.
• Support front desk reception and office operations for the Braintree facility.
• Serve as the first point of contact for visitors, vendors, employees, and callers.
• Answer and manage incoming calls for the main business line, including resolving inquiries, routing calls, taking messages, and providing order status updates.
• Managing mail, check submissions, packages.
• Order and maintain office supplies, water, and other essentials.
• Process FedEx claims and related payment documentation.
• Assist with employee order inquiries and administrative support activities.

Skills

Cross-functional leadership

Problem solving

Communication

Organization

Project management

ERP/WMS systems

Excel

Reporting tools

E-commerce platforms

Education

Bachelor’s degree or equivalent

Tools

ERP/WMS

Excel

Reporting tools

E-commerce platforms

Job description

Green Rabbit, part of Performance Food Group's Vistar Segment, seeks a Customer Success Representative in Braintree, MA. This role manages brand accounts, coordinates onboarding, and delivers white-glove service across Sales, Operations, Inventory, Quality, IT, Finance, and Logistics.

It also supports front-desk duties in a hybrid, on-site/remote schedule after 60 days. The CSR owns the full lifecycle of assigned accounts, from onboarding to expansion and special projects, with a focus on SLA