Senior National Accounts Client Services Leader

MetLife; Omaha (NE); On-site; USD 79,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Life insurance

Paid time off

Job summary

MetLife in Omaha, NE, seeks a National Accounts Client Service Consultant to provide end-to-end administrative support and high-touch service to complex National Accounts group insurance clients in the United States.

You will partner with Account Executives and internal teams, manage communications, advise on plan design, and lead audits and responses. Travel as needed; this role offers a competitive salary and annual incentive potential.

Qualifications

• Experience supporting complex National Accounts is required.
• Strong client service and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day service delivery and account administration for complex National Accounts.
• Serve as primary client contact, coordinating communications, meetings, presentations, and ongoing relationship management.
• Provide consultative support by recommending plan design, service solutions, and strategic account improvements to meet client needs.
• Lead account audits, reporting, RFP responses, contract support, and cross-functional collaboration with internal stakeholders.
• Apply deep product, industry, regulatory, and systems knowledge to deliver exceptional client service and support business objectives.

Skills

Client relationship management

Excellent communication

Organizational skills

Travel as needed

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Virtual collaboration tools

Job description

MetLife in Omaha, NE, seeks a National Accounts Client Service Consultant to provide end-to-end administrative support and high-touch service to complex National Accounts group insurance clients in the United States.

You will partner with Account Executives and internal teams, manage communications, advise on plan design, and lead audits and responses. Travel as needed; this role offers a competitive salary and annual incentive potential.