Senior Client Services Consultant

MetLife; Aurora (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

MetLife seeks a National Accounts Client Service Consultant to provide end-to-end administrative support and high-touch service to complex National Accounts group insurance clients in the United States. The role partners with Account Executives and internal teams to manage client relationships and day-to-day administration.

Guided by MetLife's purpose and strategy, this position offers exposure to senior client stakeholders, cross-functional collaboration, and meaningful impact on client

Qualifications

• High School Diploma or equivalent with insurance industry experience.
• Proven client-facing account management and exceptional customer service.
• Strong organizational and relationship-building skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Proficiency in Microsoft Office and virtual collaboration tools; willingness to travel.

Responsibilities

• Lead day-to-day administration and service delivery for National Accounts clients with Account Executive.
• Serve as primary client liaison, coordinating between clients and MetLife partners.
• Organize ongoing client meetings, prepare agendas, materials, and minutes.
• Provide consultative solutions aligned with client needs.
• Deliver exceptional service with timely execution and responsiveness.
• Support audits and strategic planning with cross-functional teams.
• Act as SME supporting Customer Unit and National Accounts teams.
• Collaborate with Proposal Unit to respond to RFPs.
• Assist with contract execution and compliance activities.
• Stay informed on competitor products, industry trends, and regulations.
• Apply product and systems knowledge to support client interactions.

Skills

Client management

Customer service

Organizational skills

Communication

Travel flexibility

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Virtual collaboration tools

Job description

The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.

Guided by our purpose – always with you, building a more confident future – and MetLife’s New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross‑functional collaboration, and meaningful impact on client satisfaction and retention.

Key Responsibilities

• Lead the day-to-day administration and service delivery for multiple complex National Accounts clients in close partnership with the Account Executive.
• Serve as the primary client liaison, ensuring effective communication and coordination between clients and internal MetLife partners.
• Coordinate and facilitate ongoing client meetings (in person and virtual), including preparation of agendas, materials, presentations, and meeting minutes; participate in Finalist and Stewardship meetings.
• Provide consultative and alternative solutions to client requests, identifying potential plan design and service options aligned with client needs.
• Deliver exceptional customer service through timely execution, responsiveness, and a strong focus on client satisfaction.
• Lead client account audits and strategic planning efforts, partnering with financial teams and other internal stakeholders to complete client reports.
• Act as a key resource and, as needed, a subject matter expert supporting the Customer Unit and National Accounts teams.
• Partner with the Proposal Unit to research and respond to RFP questionnaires.
• Support contract execution by understanding key provisions of client agreements and assisting with compliance and execution activities.
• Maintain working knowledge of competitor products, industry trends, and legal or regulatory developments impacting the business.
• Apply strong product and systems knowledge across MetLife’s group insurance offerings to support effective client interactions and analysis.

Required Qualifications

• High School Diploma or equivalent, with extensive insurance industry experience supporting account management and client service functions.
• Proven client‑facing account management expertise with a strong commitment to delivering exceptional customer service.
• Excellent organizational, communication, and relationship‑building skills, both written and verbal.
• Ability to work independently, manage multiple priorities, meet deadlines, and adapt in a fast‑paced environment.
• Solid knowledge of employee benefits, proficiency in Microsoft Office and virtual collaboration tools, commitment to continuous learning, and willingness to travel as needed.

Preferred Qualifications

• Bachelor’s degree.
• Experience supporting Disability insurance products.
• Demonstrated ability to balance client expectations with organizational capabilities, project management skills, problem‑solving, analytical thinking, attention to detail, and sound decision‑making.