Senior MVA Field Operations Branch Manager

Maryland-Department-of-Transportatio; Maryland; On-site; USD 90,000 - 125,000; Full time

Job summary

The Maryland Department of Transportation (MDOT) Motor Vehicle Administration seeks an experienced MVA Branch Manager II to lead field operations, deliver premier customer service, and drive innovative solutions. This executive service role focuses on planning, directing, and evaluating branch performance within Prince George's County, with a strong emphasis on teamwork and accountability.

The ideal candidate has 3–5 years in leadership, 2+ years in government, excellent communication, data

Qualifications

• Bachelor's degree from an accredited college or university.
• Three (3) years managing operations in transportation or government context.
• Three (3) years supervising operations including licenses/registrations.
• Additional management or supervisory experience may substitute for education per policy.

Responsibilities

• Plan, lead, and oversee branch operations, audits, compliance, and premier customer service.
• Work with staff to resolve customer issues.
• Plan, assign, schedule, and evaluate staff work.
• Act as change agent within MVA.
• Develop workflow efficiencies.
• Operate in a union environment.

Skills

Data analysis

Critical thinking

Staff management

Customer service

Written communication

Verbal communication

Policy input

Public service

Leadership experience

Government experience

Education

Bachelor's degree

Job description

The Maryland Department of Transportation (MDOT) Motor Vehicle Administration seeks an experienced MVA Branch Manager II to lead field operations, deliver premier customer service, and drive innovative solutions. This executive service role focuses on planning, directing, and evaluating branch performance within Prince George's County, with a strong emphasis on teamwork and accountability.

The ideal candidate has 3–5 years in leadership, 2+ years in government, excellent communication, data