MVA Field Operations Leader II

Maryland Department of Transportation; Maryland; Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Maryland Department of Transportation's MVA seeks a dynamic Branch Manager II - Field Operations in Anne Arundel County to lead complex operations, drive premier customer service, and foster a collaborative leadership team.

In this role, you will plan and oversee branch activities, manage staff performance, implement process improvements, and operate in a union environment while ensuring compliance and data-driven decision making.

Formación

• Ability to analyze data to inform organizational decisions.
• Excellent critical thinking skills.
• Experience managing staffing levels of large teams.
• Excellent people skills and customer service experience.
• Excellent written and verbal communication skills.
• Ability to input and implement changes to policy and procedure.
• Desire to act as a public servant with premier customer service.
• 3+ years leadership (Assistant Manager) or 5+ years (Manager) in a relevant environment.
• 2 years of experience in State or Federal Government.

Responsabilidades

• Planning, leading, directing, organizing, and overseeing branch operations, audits, compliance, and premier customer service.
• Working with employees to solve problems for customers.
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff.
• Acting as a change agent within the MVA.
• Developing workflow efficiencies.
• Working in a union environment.

Conocimientos

Data analysis

Critical thinking

Staff management

Customer service

Written & verbal communication

Policy input

Public service

Leadership experience

Government experience

Educación

Bachelor's degree

Descripción del empleo

Maryland Department of Transportation's MVA seeks a dynamic Branch Manager II - Field Operations in Anne Arundel County to lead complex operations, drive premier customer service, and foster a collaborative leadership team.

In this role, you will plan and oversee branch activities, manage staff performance, implement process improvements, and operate in a union environment while ensuring compliance and data-driven decision making.