Branch Manager II, Field Operations & Service Excellence

Maryland Department of Transportation; Annapolis (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Maryland Department of Transportation is seeking an experienced MVA Branch Manager II to lead field operations and deliver premier customer service. This executive role is part of the MVA leadership team and requires strong data-driven decision making and people leadership.

The ideal candidate will have significant leadership experience in a fast-paced, customer-focused environment, plus state government exposure.

Qualifications

• Bachelor's degree from an accredited college or university (required).
• Three to five+ years of leadership experience, preferably in a fast-paced, customer-focused environment.
• Two years of experience working in the State or Federal Government.

Responsibilities

• Plan, direct, and oversee branch operations, audits, compliance, and premier customer service.
• Collaborate with employees to solve customer issues.
• Plan and evaluate work of subordinate staff and agents; schedule and assign tasks.

Skills

Leadership

Data analysis

Critical thinking

Staffing large teams

People skills

Communication

Policy input

Public service

Education

Bachelor's degree

Job description

Maryland Department of Transportation is seeking an experienced MVA Branch Manager II to lead field operations and deliver premier customer service. This executive role is part of the MVA leadership team and requires strong data-driven decision making and people leadership.

The ideal candidate will have significant leadership experience in a fast-paced, customer-focused environment, plus state government exposure.