Senior Branch Manager Field Operations

Maryland-Department-of-Transportatio; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

The Maryland Department of Transportation’s Motor Vehicle Administration (MVA) seeks an Assistant Branch Manager II (Grade 18) to support the Branch Manager in leading operations, audits, compliance and premier customer service. This Executive Service role requires a collaborative, results-oriented leader who can drive improvements in a union environment.

Ideal candidates bring 3+ years of leadership, strong problem solving, excellent communication, and the ability to adjust staffing to meet

Qualifications

• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
• Two (2) years of experience working in the State or Federal Government.
• Possession of an Associate of Arts degree from an accredited college or university.

Responsibilities

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Skills

Leadership experience

Customer service experience

Excellent communication

Critical thinking

Staffing management

Education

Associate of Arts degree

Job description

The Maryland Department of Transportation’s Motor Vehicle Administration (MVA) seeks an Assistant Branch Manager II (Grade 18) to support the Branch Manager in leading operations, audits, compliance and premier customer service. This Executive Service role requires a collaborative, results-oriented leader who can drive improvements in a union environment.

Ideal candidates bring 3+ years of leadership, strong problem solving, excellent communication, and the ability to adjust staffing to meet