Senior MSP Technician - Remote & Flexible Hours

TeamLogic IT, North Albany, NY; City of Albany (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Bonuses

Paid time off

Certifications reimbursement

Flexible hours

Remote work options

Collaborative environment

Job summary

TeamLogic IT – North Albany, NY is seeking a highly skilled MSP Level 3 Technician to join our team, providing top-tier IT support to small and medium-sized businesses. You will troubleshoot complex issues, manage servers and networks, and deliver exceptional customer service in a fast-paced IT environment.

You will lead network design/administration, perform system maintenance, document procedures, and mentor junior staff.

Qualifications

• 5+ years in IT support with senior/Level 3 experience.
• Experience in MSP environments preferred.
• Preferred IT/CS degree with relevant certifications.

Responsibilities

• Provide advanced technical support for servers, networks, and software.
• Design, implement, and manage network solutions for clients.
• Regular maintenance including patching, backups, and monitoring.
• Maintain client relationships and recommend technology solutions.
• Lead IT projects and coordinate with vendors and teams.
• Create and maintain documentation and runbooks.
• Mentor Level 1/2 technicians and support training.
• Ensure compliance with data privacy and cybersecurity standards.
• Provide on-call support including after-hours as needed.

Skills

IT Support

Level 3 Technician

Customer Service

Problem Solving

Project Management

Team Collaboration

Onsite & Remote Support

Documentation

Education

Bachelor's degree in IT/CS

CompTIA Network+

CompTIA Security+

Microsoft Azure Administrator

CCNA

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

SolarWinds

Auvik

VMware

Hyper-V

Azure

AWS

Job description

TeamLogic IT – North Albany, NY is seeking a highly skilled MSP Level 3 Technician to join our team, providing top-tier IT support to small and medium-sized businesses. You will troubleshoot complex issues, manage servers and networks, and deliver exceptional customer service in a fast-paced IT environment.

You will lead network design/administration, perform system maintenance, document procedures, and mentor junior staff.