Senior MSP Technician - On-Site/Remote Support & Growth

TeamLogic IT, Inc.; Burlington (NC); Hybride; USD 45 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive salary and bonuses

Comprehensive health, dental, and vision insurance

Professional development reimbursement

Paid time off and holidays

Résumé du poste

A dynamic IT service provider in Burlington is looking for an experienced IT Support Technician. Responsibilities include providing advanced technical support, managing client networks, and responding to emergencies. Candidates should have 3-5 years of experience in IT support, a degree in IT or Computer Science, and strong technical skills. The role offers opportunities for professional growth with flexible working conditions, competitive compensation, and comprehensive benefits including health and retirement plans.

Qualifications

• 3-5 years experience in an MSP or IT support role.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional preferred.
• Strong knowledge of cloud platforms like AWS or Azure.

Responsabilités

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets.
• Manage and maintain client networks.

Connaissances

Windows operating systems

Mac operating systems

Microsoft Office 365

Active Directory

Networking protocols

Problem-solving

Customer service

Time management

Formation

Degree in IT or Computer Science

Outils

VMware

Hyper-V

NinjaRMM

ServiceNow

Zendesk

Description du poste

A dynamic IT service provider in Burlington is looking for an experienced IT Support Technician. Responsibilities include providing advanced technical support, managing client networks, and responding to emergencies. Candidates should have 3-5 years of experience in IT support, a degree in IT or Computer Science, and strong technical skills. The role offers opportunities for professional growth with flexible working conditions, competitive compensation, and comprehensive benefits including health and retirement plans.