IT Support Engineer - Remote & Onsite

Phantom Staffing; Burlington (VT); Remote; USD 50,000 - 70,000; Full time

Job summary

A technical staffing company is seeking a remote Technical Support Specialist in Burlington, Vermont. The ideal candidate will provide remote and onsite technical support, diagnose and resolve various technical issues, and build long-term relationships with clients. An education background in IT, strong communication skills, and industry-related certifications are essential. This position encourages continuous skill development and proficiency in current technologies.

Qualifications

• Real world experience in a network administration or help desk position.
• Industry certifications from CompTIA, Microsoft, Cisco or VMware.
• Strong working knowledge of Workstation and Network Operating Systems.

Responsibilities

• Provide remote technical support to clients over the phone.
• Diagnose and resolve workstation, server and network infrastructure issues.
• Troubleshoot backup, malware, virus and other technical challenges.

Skills

Strong communication and interpersonal skills

Strong analytical and organizational skills

Desire to troubleshoot technical challenges

Customer service orientation

Education

Minimum of a two-year college degree or equivalent experience

Tools

Windows 10 & 11

Windows Server

VMware

Citrix

Job description

A technical staffing company is seeking a remote Technical Support Specialist in Burlington, Vermont. The ideal candidate will provide remote and onsite technical support, diagnose and resolve various technical issues, and build long-term relationships with clients. An education background in IT, strong communication skills, and industry-related certifications are essential. This position encourages continuous skill development and proficiency in current technologies.