Senior IT Technician

NerdsToGo of Bellevue, WA; Bellevue (WA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Health insurance

Vacation and paid holidays

Bonus pay

Coffee and snacks

Job summary

A leading technology service provider in Bellevue is seeking a Senior Technician to provide advanced technical support and lead complex projects for residential and small business customers. The ideal candidate will possess strong troubleshooting skills, experience with Microsoft 365, and excellent customer service abilities. This role offers the opportunity to work independently while collaborating with a supportive team in a dynamic environment. Competitive hourly compensation of $24.00 - $30.00 is provided, along with a commitment to employee growth and satisfaction.

Qualifications

• Minimum of 3 years of experience providing technical support.
• In-depth knowledge of Windows OS & Server, and Mac/Apple products.
• Valid driver's license and clean driving record.

Responsibilities

• Provide advanced technical support and managed services tasks.
• Manage and maintain Active Directory and Azure AD environments.
• Consult with customers to provide advanced solutions.

Skills

PC troubleshooting and repair

Customer service skills

Networking knowledge

Microsoft 365 proficiency

Communication skills

Education

Associate's or Bachelor's degree in a technology-related field

Tools

Active Directory

M365

RMM tools

Job description

Overview

“Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke

Who we are

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the finest white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, so as to demystify the technology our customers believe to be “magic”.

Job Summary

We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

What You’ll Be Doing In This Role

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance
• Execute data recovery, loss prevention, and advanced network installation tasks
• Administer Microsoft 365 environments, including user management, security settings, and application configuration
• Deliver technical training to our customers with grace
• Manage and maintain Active Directory and Azure AD environments
• Act in the role of liaison for our customers with their other technical vendors
• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
• Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
• Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
• Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
• Collaborate with Level 1 Nerds (Technicians), providing guidance and support

The Ideal Candidate Will Have The Following

• Associate's or Bachelor's degree in a technology-related field, or equivalent experience
• Minimum of 3 years of experience providing technical support
• Professional, high energy, customer-oriented work ethic
• Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• In-depth knowledge of Windows OS & Server, as well as Mac/Apple products
• Proficiency with M365
• Strong communication and customer service skills
• Valid driver\'s license and clean driving record

Preferred But Not Required

• Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
• Experience in a managed services environment

Physical Demands

Reasonable accommodations can be made for individuals with disabilities

• Mobility: Moving around the office, standing, walking, bending, and reaching.
• Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
• Dexterity: Managing cables, assembling hardware, and performing repairs.
• Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
• Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
• Driving: Traveling between client sites with a valid driver\'s license.

Why You\'ll Love it Here

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey
• Be a part of a supportive and caring team that prioritizes learning and growth
• We take fun to another level, are infectiously positive, and truly care about one another
• Competitive benefits, including health insurance, vacation, paid holidays, and bonus pay
• Unlimited coffee, healthy (or unhealthy) snacks, and popcorn
• So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role

Compensation: $24.00 - $30.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow orunresponsive laptopsand everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

Are you legally authorized to work in the US? *

How many years of computer repair experience do you have? *

Rate your software skills on a scale of 1 to 10. What software/systems do you have experience working in and repairing? *

Rate your hardware skills on a scale of 1 to 10. What hardware do you have experience repairing? *

What are your technical strengths? What are the technical areas you would like to grow in? *

What\'s your comfort level with M365 and its suite of products? What admin functions have you used? *

What\'s your approach to handling customer concerns and complaints? *

Slide 1 of 2: Company photo 1

The NerdsToGo Motto

If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.

Listen

We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.

We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That\'s the NerdToGo way.

Integrity

We pride ourselves on living up to the highest standards of ethics, morals, and integrity.

Passion

Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.

Nerds To Go is a fun place to work where customers and employees are respected and included. Every day is a unique opportunity to make a customer, be their hero, and create a new company advocate. Nerds To Go is a very employee focused organization!