Senior MSP Level 2 Technician - SMB IT & Security

TeamLogic IT, Inc.; Oakland (CA); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Job summary

TeamLogic IT, Inc. in Oakland is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate possesses strong technical skills and excellent customer service abilities, with responsibilities including troubleshooting complex IT issues and managing client networks.

The position offers a dynamic work environment, requiring both onsite and remote work, with a compensation range of $50,000.00 – $80,000.00 per year.

Qualifications

• Minimum 3–5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Strong ability to diagnose and resolve complex technical issues.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks.
• Ensure client data is backed up regularly.

Skills

Technical support

Customer service

Troubleshooting

Networking protocols

Education

Degree in IT or related field

Relevant certifications (CompTIA A+, etc.)

Tools

Windows operating system

Mac operating system

Microsoft Office 365

VMware

NinjaRMM

Autotask PSA

Job description

TeamLogic IT, Inc. in Oakland is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate possesses strong technical skills and excellent customer service abilities, with responsibilities including troubleshooting complex IT issues and managing client networks.

The position offers a dynamic work environment, requiring both onsite and remote work, with a compensation range of $50,000.00 – $80,000.00 per year.