MSP Level 2 Tech - Advanced IT Support & Security

TeamLogic IT, Mt. Vernon, VA; City of Mount Vernon (NY); Hybrid; USD 55,000 - 81,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan with Company Match

Paid Time Off

Job summary

TeamLogic IT is seeking an experienced MSP Level 2 Technician to join our IT team, delivering advanced technical support for SMB clients. You will troubleshoot and resolve complex issues, manage networks, and support security and backup solutions with a focus on high‑quality service and customer satisfaction.

The role requires 3–5 years in MSP or similar settings, familiarity with RMM and ticketing tools, and strong Windows/macOS expertise.

Qualifications

• Minimum of 3–5 years in an MSP or similar IT support role.
• Degree in IT/CS or related field preferred.
• Certifications such as CompTIA A+, Network+ or Microsoft Certified Professional are desirable.
• Strong knowledge of Windows and Mac operating systems, Office 365, Active Directory, and virtualization (VMware/Hyper‑V).

Responsibilities

• Provide advanced technical support; install, configure, and maintain hardware and software.
• Respond to escalated tickets promptly to minimize client downtime.
• Manage and maintain client networks including routers, switches, firewalls, and wireless access points.
• Implement and manage security solutions; conduct regular security audits and address vulnerabilities.
• Ensure client data backups and develop disaster recovery plans.
• Maintain clear client communication and provide updates to ensure satisfaction.
• Create and maintain detailed documentation of client systems and configurations.
• Assist in IT project planning and execution within time and budget.
• Provide guidance and training to Level 1 Technicians.
• Provide on‑call support for after‑hours and weekend emergencies.
• Work onsite and remotely as needed; occasional travel may be required.

Skills

Windows/macOS

Office 365

Active Directory

Virtualization

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Networking basics

Cybersecurity basics

Communication

Multitasking

Education

Degree in IT/CS or related

CompTIA A+

CompTIA Network+

Microsoft Certified Professional

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

SolarWinds

Auvik

PowerShell

Bash

Hudu

Ninja Documentation

IT Glue

SharePoint

Job description

TeamLogic IT is seeking an experienced MSP Level 2 Technician to join our IT team, delivering advanced technical support for SMB clients. You will troubleshoot and resolve complex issues, manage networks, and support security and backup solutions with a focus on high‑quality service and customer satisfaction.

The role requires 3–5 years in MSP or similar settings, familiarity with RMM and ticketing tools, and strong Windows/macOS expertise.