Senior MSP Level 2 Technician — Advanced IT Support

TeamLogic IT; Durham (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development and certification reimbursement

Opportunities for career advancement

Job summary

TeamLogic IT in Durham, NC, seeks an experienced Managed IT Services Level 2 Technician to support small to medium-sized businesses. This pivotal role involves advanced tech support, troubleshooting, and solutions delivery.

The ideal candidate will have 3-5 years of IT support experience, relevant certifications, and a strong technical background in systems and networking. Competitive salary, comprehensive benefits including health insurance, retirement plan, and growth opportunities are offered.

Qualifications

• 3-5 years in an MSP or similar IT support role.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Provide advanced technical support to clients.
• Install, configure, and maintain hardware and software.
• Respond to and resolve escalated support tickets.

Skills

Technical support

Customer service

Troubleshooting

Networking protocols

Knowledge of Windows and Mac OS

Education

Degree in IT or Computer Science

Tools

CompTIA A+

Network+

Microsoft Certified Professional

RMM tools (e.g. NinjaRMM)

Ticketing systems (e.g. Autotask PSA)

Job description

TeamLogic IT in Durham, NC, seeks an experienced Managed IT Services Level 2 Technician to support small to medium-sized businesses. This pivotal role involves advanced tech support, troubleshooting, and solutions delivery.

The ideal candidate will have 3-5 years of IT support experience, relevant certifications, and a strong technical background in systems and networking. Competitive salary, comprehensive benefits including health insurance, retirement plan, and growth opportunities are offered.