MSP Level 2 Technician

TeamLogic IT, Henderson, NV; Oakland (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Job summary

TeamLogic IT in Oakland, CA is seeking a Managed IT Services Level 2 Technician. The role involves providing advanced technical support and troubleshooting for small to medium-sized businesses.

The ideal candidate has 3-5 years of experience, strong customer service skills, and a background in network administration and security management. Compensation ranges from $50,000 to $80,000 annually, with a focus on professional growth in a collaborative environment.

Qualifications

• 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with client communication and technical documentation.

Responsibilities

• Provide advanced technical support, including hardware and software management.
• Respond to escalated support tickets promptly.
• Implement and manage security solutions for clients.

Skills

Technical Support

Problem-solving

Customer Service

Networking Protocols

Communication

Education

Degree in IT, Computer Science or related field

Relevant certifications (CompTIA A+, Network+, etc.)

Tools

RMM tools (NinjaRMM)

Ticketing systems (Autotask PSA)

Virtualization technologies (VMware, Hyper-V)

Job description

Full Time • TeamLogic IT of Downtown Oakland, CA

• Free uniforms
• Paid time off

Summary

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Responsibilities

• Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
• Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
• Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
• Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
• Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
• Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
• Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
• Emergency Support: Provide on‑call support for critical issues, including after‑hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

Knowledge, Skills, & Qualifications

• Experience & Education: Minimum of 3‑5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper‑V.
• Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA.
• Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi‑Fi technologies.
• Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
• Problem‑Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
• Communication & Customer Service: Excellent verbal and written communication skills, with a customer‑focused approach to delivering high‑quality service and building strong client relationships.
• Time Management & Collaboration: Ability to manage multiple priorities in a fast‑paced environment while working both independently and as part of a team.

Preferred Additional Qualifications

• Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
• Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
• Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Ninja Documentation, IT Glue, SharePoint).
• CRM Tools: Proficiency in using CRM tools (Keap, HubSpot, Autotask, etc.).

Work Environment

This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver’s license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast‑paced and dynamic environment, with a focus on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.

Company Overview

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients’ businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you’ll also benefit from the collaboration and support of a vast network of technicians across North America.

Compensation: $50,000.00 – $80,000.00 per year

We’re Committed to a People First Culture

Our philosophy is to support small‑ and medium‑sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.