Senior MSP Level 2 Technician – Remote & Growth

teamlogic-it-careers; Mountain View (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Job summary

TeamLogic IT in Mountain View, CA is seeking an experienced MSP Level 2 Technician to provide advanced technical support and solutions to small to mid-sized businesses. You will troubleshoot, install, configure, and maintain hardware and software, with emphasis on network, security, and backup processes.

The role requires strong knowledge of Windows/Mac, Office 365, AD, virtualization, and modern ticketing/RMM tools, plus excellent communication and time-management skills.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications are highly desirable.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
• Familiarity with firewalls, antivirus solutions, and cybersecurity best practices.
• Strong analytical thinking and problem-solving ability.
• Excellent verbal and written communication skills, customer-focused service.
• Time management and ability to collaborate in fast-paced environment.

Responsibilities

• Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
• Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
• Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
• Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
• Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
• Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
• Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
• Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

Skills

Troubleshooting

Communication

Time management

Team collaboration

Problem solving

Education

IT-related degree

Certifications desirable

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

VMware

Hyper-V

Active Directory

Windows OS

Mac OS

Office 365

Job description

TeamLogic IT in Mountain View, CA is seeking an experienced MSP Level 2 Technician to provide advanced technical support and solutions to small to mid-sized businesses. You will troubleshoot, install, configure, and maintain hardware and software, with emphasis on network, security, and backup processes.

The role requires strong knowledge of Windows/Mac, Office 365, AD, virtualization, and modern ticketing/RMM tools, plus excellent communication and time-management skills.