Senior MSP IT Support Engineer (Level III) – Network & Cloud

gobravvo; Concord (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Career development opportunities

Ongoing training

Job summary

gobravvo in Concord, CA is seeking an IT Support Engineer (MSP, Level III, MCSE, CCNA) to join a growing IT Solutions Company. The role focuses on maintaining stable client IT environments, including network, server, and cloud infrastructure, in a client-facing capacity.

You will deploy and manage Windows Servers, Active Directory, Exchange environments, and VOIP solutions while collaborating with sales and delivering proactive support.

Qualifications

• Minimum 5 years hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory.
• At least 3 years in a client-facing role such as sales engineering or technical account management.
• Strong communication skills and ability to interact professionally with clients.

Responsibilities

• Collaborate with sales to provide pre- and post-sales support through discovery meetings, site visits, technical assessments, and presentations.
• Deploy, configure, and manage Windows Servers and Active Directory environments.
• Design, implement, and optimize Local Area Networks (LAN).
• Implement and monitor network security protocols to safeguard client data.
• Maintain and optimize network software and hardware for peak performance.
• Build and deploy file servers and cloud computing solutions tailored to business needs.
• Configure and deploy VOIP solutions for unified communications.
• Troubleshoot and resolve network infrastructure issues efficiently.
• Manage Microsoft Exchange Server environments.
• Deploy and support telephone solutions and related hardware/software.

Skills

Client-facing interactions

Networking

Windows Server

Active Directory

Exchange Server

Security protocols

Problem solving

Education

MCSE / MCITP / Microsoft Certified IT Professional

CCNA / Cisco certifications

Tools

Active Directory

Windows Server

Exchange Server

Job description

gobravvo in Concord, CA is seeking an IT Support Engineer (MSP, Level III, MCSE, CCNA) to join a growing IT Solutions Company. The role focuses on maintaining stable client IT environments, including network, server, and cloud infrastructure, in a client-facing capacity.

You will deploy and manage Windows Servers, Active Directory, Exchange environments, and VOIP solutions while collaborating with sales and delivering proactive support.