IT Support Specialist II — MSP Expert (San Jose)

gobravvo; San Jose (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

gobravvo in San Jose, CA is seeking an experienced IT Support Specialist (Level 2, MSP) to deliver end-to-end technical support for a diverse client base. The role combines hands-on technical work with client-facing responsibilities, including pre- and post-sales activities, and the deployment of Windows Server environments and Active Directory.

You will design and maintain LANs, implement robust security, and manage cloud/file servers while liaising with sales and clients to understand business

Qualifications

• Minimum 5 years’ hands-on experience with networking equipment, Windows servers, workstations, Exchange and Active Directory.
• Experience in a client-facing environment such as sales engineering.
• Strong organizational and communication abilities.

Responsibilities

• Collaborate with sales teams on discovery meetings, site visits, proposals, presentations, and technical assessments.
• Deploy and manage Windows Servers and Active Directory environments.
• Design, implement, and maintain Local Area Networks (LANs) and ensure network security.
• Optimize and maintain both network software and hardware for clients.
• Build and deploy file servers and cloud computing solutions.
• Configure and implement VOIP and telephone solutions.
• Monitor alert systems and address issues according to established guidelines.
• Utilize event logs to diagnose and resolve technical problems.
• Manage escalated service requests that require advanced troubleshooting and response.
• Lead new user onboarding and technical account management activities.
• Manage Microsoft Exchange Server infrastructure and related tasks.
• Perform network infrastructure troubleshooting and repair.

Skills

Windows Server

Active Directory

Networking

Client-facing

RMM tools

Sales engineering

Education

CompTIA Net+/Security+

MCSA/MCSE/MCITP

CCNA/CCIE

Tools

RMM tools

Job description

gobravvo in San Jose, CA is seeking an experienced IT Support Specialist (Level 2, MSP) to deliver end-to-end technical support for a diverse client base. The role combines hands-on technical work with client-facing responsibilities, including pre- and post-sales activities, and the deployment of Windows Server environments and Active Directory.

You will design and maintain LANs, implement robust security, and manage cloud/file servers while liaising with sales and clients to understand business