MSP IT Help Desk Tech II: Escalations, Servers & Networking

gobravvo; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Ongoing training

Comprehensive benefits

Professional growth

Job summary

gobravvo is seeking an IT Help Desk Technician II (MSP) in Santa Clara, CA to provide advanced technical support in a managed services environment. The role focuses on Windows workstations and servers, plus networking, with responsibilities for escalated tickets and onboarding new users.

The ideal candidate will have MSP experience, strong troubleshooting skills, and familiarity with RMM/PSA tools. This is a full-time on-site position offering growth and comprehensive benefits.

Qualifications

• Minimum three (3) years of experience in IT help desk, IT desktop support, or similar technical support roles.
• Familiarity with Remote Management & Monitoring (RMM) tools such as ConnectWise, Kaseya, or Ninja.
• Experience with PSA or ticketing software, such as Autotask.
• Solid background in network and firewall administration, particularly with SonicWall and Meraki products.
• Strong troubleshooting skills for networks, servers, and workstations.
• Excellent customer service abilities and professional communication skills.

Responsibilities

• Deliver end-user assistance and technical support for Windows desktops and related hardware.
• Act as the primary point of contact for escalated Windows Desktop issues.
• Assist with troubleshooting and maintaining Windows servers (e.g., 2016/2019).
• Monitor alert systems, respond to events, and take corrective action per procedures.
• Review and interpret event logs to diagnose issues.
• Manage new user onboarding and access configuration.
• Install and maintain network services and equipment for business clients.
• Support LAN/WAN installation and ongoing maintenance.

Skills

IT help desk experience

Customer service

Troubleshooting

Communication

Tools

ConnectWise

Kaseya

NinjaRMM

Autotask

SonicWall

Meraki

Job description

gobravvo is seeking an IT Help Desk Technician II (MSP) in Santa Clara, CA to provide advanced technical support in a managed services environment. The role focuses on Windows workstations and servers, plus networking, with responsibilities for escalated tickets and onboarding new users.

The ideal candidate will have MSP experience, strong troubleshooting skills, and familiarity with RMM/PSA tools. This is a full-time on-site position offering growth and comprehensive benefits.