MSP IT Help Desk Tech II – Network & Server Expert

gobravvo; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

gobravvo in Nashville, TN seeks an IT Help Desk Technician II (MSP) to deliver technical support in a dynamic MSP environment. You will deploy and manage Windows Servers, Active Directory, VOIP, and Exchange Server while supporting client infrastructures and cloud solutions.

Ideal candidates bring 3+ years in networking, Windows server work, and customer-facing roles. Strong communication and problem-solving skills are essential to thrive in a fast-paced, service-focused team.

Qualifications

• Minimum 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and Active Directory.
• 2-3 years in a client-facing technical role such as sales engineering or technical account management.

Responsibilities

• Provide comprehensive technical support to clients including pre- and post-sales activities and ongoing account management.
• Deploy and manage Windows Servers, Active Directory, and related infrastructure.
• Design and implement LANs to enhance client connectivity and performance.
• Maintain security protocols to safeguard client information and infrastructure.
• Troubleshoot network software and hardware for reliability.
• Build and deploy file servers and cloud solutions for clients.
• Configure and maintain VOIP solutions for effective communication.
• Perform advanced network troubleshooting and resolve escalated issues.
• Administer Microsoft Exchange Server environments.
• Support and manage telephone solutions for client communication.
• Monitor alert systems and respond to notifications per protocols.
• Use event logs to diagnose and repair issues.
• Handle escalated service requests with timely resolutions.
• Assist with new user onboarding and setup for clients' staff.

Skills

Windows servers

Active Directory

Networking equipment

VOIP

Exchange Server

Customer-facing

RMM tools

CCNA or Cisco

Communication skills

MSP experience

Job description

gobravvo in Nashville, TN seeks an IT Help Desk Technician II (MSP) to deliver technical support in a dynamic MSP environment. You will deploy and manage Windows Servers, Active Directory, VOIP, and Exchange Server while supporting client infrastructures and cloud solutions.

Ideal candidates bring 3+ years in networking, Windows server work, and customer-facing roles. Strong communication and problem-solving skills are essential to thrive in a fast-paced, service-focused team.