IT Support Engineer (MSP, Level III, MCSE, CCNA)

gobravvo; Concord (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Career development opportunities

Ongoing training

Job summary

gobravvo in Concord, CA is seeking an IT Support Engineer (MSP, Level III, MCSE, CCNA) to join a growing IT Solutions Company. The role focuses on maintaining stable client IT environments, including network, server, and cloud infrastructure, in a client-facing capacity.

You will deploy and manage Windows Servers, Active Directory, Exchange environments, and VOIP solutions while collaborating with sales and delivering proactive support.

Qualifications

• Minimum 5 years hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory.
• At least 3 years in a client-facing role such as sales engineering or technical account management.
• Strong communication skills and ability to interact professionally with clients.

Responsibilities

• Collaborate with sales to provide pre- and post-sales support through discovery meetings, site visits, technical assessments, and presentations.
• Deploy, configure, and manage Windows Servers and Active Directory environments.
• Design, implement, and optimize Local Area Networks (LAN).
• Implement and monitor network security protocols to safeguard client data.
• Maintain and optimize network software and hardware for peak performance.
• Build and deploy file servers and cloud computing solutions tailored to business needs.
• Configure and deploy VOIP solutions for unified communications.
• Troubleshoot and resolve network infrastructure issues efficiently.
• Manage Microsoft Exchange Server environments.
• Deploy and support telephone solutions and related hardware/software.

Skills

Client-facing interactions

Networking

Windows Server

Active Directory

Exchange Server

Security protocols

Problem solving

Education

MCSE / MCITP / Microsoft Certified IT Professional

CCNA / Cisco certifications

Tools

Active Directory

Windows Server

Exchange Server

Job description

Are you ready to advance your career in IT support and managed services? We are seeking a highly skilled IT Support Engineer (MSP, Level III, MCSE, CCNA) to join a dynamic and rapidly growing IT Solutions Company in Concord, CA. As an IT Support Engineer (MSP, Level III, MCSE, CCNA), you will play a vital role in ensuring the stability, security, and performance of client IT environments by providing a wide range of technical solutions and support. This full-time opportunity offers a challenging yet rewarding path for IT professionals who thrive in client-facing roles and have a passion for technology-driven problem-solving.

IT Support Engineer (MSP, Level III, MCSE, CCNA) - Summary

• Full-time position at a leading IT Solutions Company in Concord, CA
• Client-facing technical role focusing on network, server, and cloud infrastructure
• Opportunity for career advancement and continuous learning

Duties & Responsibilities

• Collaborate with sales to provide pre- and post-sales support through discovery meetings, site visits, technical assessments, and presentations
• Deploy, configure, and manage Windows Servers and Active Directory environments
• Design, implement, and optimize Local Area Networks (LAN)
• Implement and monitor network security protocols to safeguard client data
• Maintain and optimize network software and hardware for peak performance
• Build and deploy file servers and cloud computing solutions tailored to business needs
• Configure and deploy VOIP solutions for unified communications
• Troubleshoot and resolve network infrastructure issues efficiently
• Manage Microsoft Exchange Server environments
• Deploy and support telephone solutions and related hardware/software
• Monitor alert systems and take appropriate action according to established guidelines
• Analyze event logs to initiate repairs and proactively prevent issues
• Receive and resolve escalated service requests requiring advanced technical expertise
• Oversee new user onboarding, ensuring seamless integration into client systems

Salary & Benefits

• Competitive compensation package commensurate with experience and certifications
• Comprehensive benefits including health, dental, vision, and retirement plans
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment in Concord, CA
• Ongoing training and access to the latest technology

Qualifications & Requirements

• Minimum 5 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory
• At least 3 years in a client-facing role, such as sales engineering or technical account management
• Strong verbal and written communication skills with the ability to interact professionally with clients
• Demonstrated organizational and time-management abilities
• Experience designing and implementing technical solutions aligned with business objectives
• Self‑motivated, results‑oriented, energetic, professional, reliable, and a team player
• Comprehensive understanding of technology and business productivity systems
• Familiarity with remote monitoring and management (RMM) tools is a plus
• Exceptional problem-solving and customer service skills
• Sales training experience is an advantage
• Experience in a Managed Service Provider (MSP) environment is highly desirable

Ideal Candidate Snapshot

• CompTIA Net+ and/or CompTIA Security+ certifications
• MCSA, MCSE, MCITP, or Microsoft Certified IT Professional credentials
• Cisco certifications such as CCNA or CCIE are a strong advantage
• Proven track record of working in a fast‑paced MSP or IT consulting environment
• Dedicated to delivering superior client service and innovative IT solutions
• Continuous learner eager to stay updated on the latest industry trends

Other Relevant Information

• This is a full-time opportunity in Concord, CA, within a rapidly expanding IT Solutions Company
• Company offers a positive, inclusive workplace culture and values diversity in the workforce
• All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin and will not be discriminated against on the basis of disability