Senior MSP Engineer - Multi-System Support

Infinite Solutions, LLC; New Albany, Northern (IN, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company-paid certifications

Health benefits

Paid time off

Job summary

Infinite Solutions is hiring a Senior Engineer for our Help Desk in New Albany, Indiana. The role emphasizes owning complex, multi‑system tickets, diagnosing root causes, and mentoring Tier 1 and Tier 2 technicians to elevate service quality.

You will strengthen client environments across Microsoft 365, Windows, Entra ID/Active Directory, and endpoint management, with hands‑on networking skills (routing, switching, firewalls, VPN, VLANs, Wi‑Fi).

Qualifications

• Experience with MSP or managed services handling complex, multi-system issues.
• Fluency with Microsoft 365, Windows, Entra ID/Active Directory, and endpoint management.
• Strong hands-on networking troubleshooting: routing, switching, firewalls, VPN, VLANs, Wi‑Fi.

Responsibilities

• Will support high-level tickets, identify root causes, and mentor Tier 1/2 technicians.
• Strengthen client environments across Microsoft and network stack.
• Collaborate to resolve problems at the root cause rather than symptom.

Skills

MSP/multi-system experience

Diagnostic instincts

Networking troubleshooting

Microsoft 365 & Windows administration

Education

Microsoft 365 Certified Endpoint Administrator (MD-102)

CompTIA Network+

Cisco CCNA

AZ-104

AZ-140

SC-300

AZ-305

Tools

ConnectWise

SD-WAN (VeloCloud)

Job description

Infinite Solutions is hiring a Senior Engineer for our Help Desk in New Albany, Indiana. The role emphasizes owning complex, multi‑system tickets, diagnosing root causes, and mentoring Tier 1 and Tier 2 technicians to elevate service quality.

You will strengthen client environments across Microsoft 365, Windows, Entra ID/Active Directory, and endpoint management, with hands‑on networking skills (routing, switching, firewalls, VPN, VLANs, Wi‑Fi).