Senior MSP Systems Analyst & IT Support Lead

Meriplex; Indianapolis (IN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Referral bonuses

Job summary

Meriplex in Indianapolis, IN is seeking an experienced IT Help Desk professional to serve as the escalation point for L1 Systems Analysts, deliver advanced workstation and application support, and troubleshoot complex network and VPN issues to restore functionality quickly.

Candidates should hold certifications such as A+, Network+, Server+, and Microsoft 365; knowledge of Azure, VMware, and AD, plus strong written and verbal communication.

Qualifications

• MSP help desk experience preferred.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support knowledge.
• VMware knowledge a plus.
• Strong communication skills.

Responsibilities

• Act as escalation point for L1 Systems Analysts.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage for virtual server support to restore functionality.
• Follow SOP to resolve technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security for printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting.
• Handle advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Use scripting knowledge for root cause analysis.
• Develop standardized triage SOPs for System Analysts.

Skills

Microsoft 365

Command line

Technical triage

TCP/IP

Communication

Ticketing

RMM tools

Active Directory

VPN troubleshooting

Scripting basics

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Azure certification

VMware knowledge

Tools

AD tools

DNS/DHCP

Job description

Meriplex in Indianapolis, IN is seeking an experienced IT Help Desk professional to serve as the escalation point for L1 Systems Analysts, deliver advanced workstation and application support, and troubleshoot complex network and VPN issues to restore functionality quickly.

Candidates should hold certifications such as A+, Network+, Server+, and Microsoft 365; knowledge of Azure, VMware, and AD, plus strong written and verbal communication.