Senior MSP Systems Engineer — Final Escalation

Intelligent Network & Communication Systems; Grand Blanc (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Profit sharing

Paid vacation

Performance bonuses

Job summary

INC Systems is a leading MSP providing technology services since 2004. This is the most senior technical seat, handling the toughest escalations past Tier 2 and serving as the technical brain in Sales Engineering.

You will mentor teams, design solutions, and drive automation while ensuring accurate scoping and knowledge transfer to Tier 2, contributing to a high-value, low-incident environment.

Qualifications

• Seven or more years of hands-on IT experience, including real escalation-level or senior work.
• MSP experience strongly preferred because supporting many environments is a different sport.
• Deep Microsoft stack mastery: M365, Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access.
• Strong backup and disaster recovery chops; verify restores actually work.
• Security fundamentals you can teach, not just configure.
• Judgment to know when a clever solution is the wrong solution.

Responsibilities

• Own and resolve high-level escalations as the final internal escalation point.
• Act as technical lead in sales: discovery, design, scope alongside sales team (not client-facing solo).
• Mentor Tier 1/2, create documentation and automation, reduce escalations.
• Write up solutions and walk Tier 2 through reasoning to prevent future issues.

Skills

Senior IT experience

Escalation management

Mentorship

Sales engineering

Documentation

Automation

Strong communication

Problem solving

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

Intune

Conditional Access

Windows Server

AD / Group Policy / DNS / DHCP

Networking / Firewalls

Virtualization

QuoteWerks

Job description

INC Systems is a leading MSP providing technology services since 2004. This is the most senior technical seat, handling the toughest escalations past Tier 2 and serving as the technical brain in Sales Engineering.

You will mentor teams, design solutions, and drive automation while ensuring accurate scoping and knowledge transfer to Tier 2, contributing to a high-value, low-incident environment.