Senior MSP 2nd‑Line IT Technician: Networking & Security

TeamLogic IT; Durham (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Health/dental/vision insurance

Retirement plan with match

Paid time off

Certification reimbursement

Career advancement opportunities

Job summary

TeamLogic IT is seeking an experienced MSP Level 2 Technician to join our Durham team. You will deliver advanced technical support to SMB clients, install and configure hardware and software, and troubleshoot complex IT issues while minimizing downtime.

You will manage client networks, implement security measures, handle backups and disaster recovery, and contribute to projects. Strong customer service and teamwork are essential, with some on‑call coverage required.

Qualifications

• 3–5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) desirable.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware/Hyper‑V.
• Experience with RMM tools (NinjaRMM) and ticketing systems (Autotask PSA, ServiceNow, Zendesk).
• In-depth networking knowledge: IP addressing, DNS, DHCP, VPNs, VLANs, Wi‑Fi; security best practices.
• Excellent communication and customer service skills; strong problem-solving abilities.

Responsibilities

• Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Respond to and resolve escalated support tickets promptly.
• Manage and maintain client networks, including routers, switches, firewalls, and Wi‑Fi.
• Implement and manage security solutions; conduct regular security audits.
• Ensure client data is backed up regularly and develop disaster recovery plans.
• Maintain clear and professional communication with clients and provide updates.
• Create and maintain detailed documentation of client systems and configurations.
• Assist in planning and execution of IT projects; mentor Level 1 Technicians.
• Provide on‑call support for emergencies; after‑hours and weekend coverage as needed.

Skills

Windows & macOS

Office 365

Active Directory

Virtualization

RMM tools

Ticketing systems

Networking concepts

Security best practices

Customer service

Time management

Education

IT/CS degree

CompTIA A+

Network+

Microsoft 365 Certification

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Ninja Documentation

IT Glue

SharePoint

SolarWinds

Auvik

PowerShell

Job description

TeamLogic IT is seeking an experienced MSP Level 2 Technician to join our Durham team. You will deliver advanced technical support to SMB clients, install and configure hardware and software, and troubleshoot complex IT issues while minimizing downtime.

You will manage client networks, implement security measures, handle backups and disaster recovery, and contribute to projects. Strong customer service and teamwork are essential, with some on‑call coverage required.