Senior Mobile Expert — Elite In-Store Mobile Solutions

T-Mobile; Puyallup (WA); On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Parental and family leave

Tuition assistance

Employee stock purchase plan

Job summary

T-Mobile operates Experience stores focused on delivering best-in-class customer service and retail experiences. Sr Mobile Expert will use new systems and tools to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering to improve the overall experience.

The role includes curated training and development, with a focus on growth and contributing to store results in a team-based environment where employees are empowered and recognized for their

Qualifications

• High School Diploma or GED required.
• Retail/sales experience preferred.
• Strong communication and customer-service focus.
• Ability to multitask and handle multiple systems.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training to become SME for T-Mobile products and processes.
• Leverage digital tools in interactions and onboarding.
• Collaborate with teammates to deliver best-in-class sales and service.

Skills

Customer service

Sales

Communication

Multitasking

Product knowledge

Teamwork

Troubleshooting

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile operates Experience stores focused on delivering best-in-class customer service and retail experiences. Sr Mobile Expert will use new systems and tools to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering to improve the overall experience.

The role includes curated training and development, with a focus on growth and contributing to store results in a team-based environment where employees are empowered and recognized for their