Senior Mobile Expert — In-Store Tech & Service Leader

T-MOBILE USA, Inc.; Antioch (TN); On-site; USD 83,097,000 - 93,016,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems to resolve needs from research to resolution and collaborate with Customer Service and Engineering to provide a one-stop resolution for customer pain points. We offer curated training and ongoing development in a team-based culture that rewards achievement, along with a strong total rewards package including stock grants and a 401(k) plan for

Qualifications

• High School Diploma or GED required.
• Retail experience: 12+ months preferred (Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care; Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Tools

In-store systems

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems to resolve needs from research to resolution and collaborate with Customer Service and Engineering to provide a one-stop resolution for customer pain points. We offer curated training and ongoing development in a team-based culture that rewards achievement, along with a strong total rewards package including stock grants and a 401(k) plan for