Senior Mobile Expert - Store Sales & Service Leader

T-Mobile US Inc.; Everett (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap for in-store locations. As an SME in all things T-Mobile, you will receive curated training and ongoing development, with team-based culture that rewards performance and store results, enabling you to grow and excel in a dynamic retail

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap for in-store locations. As an SME in all things T-Mobile, you will receive curated training and ongoing development, with team-based culture that rewards performance and store results, enabling you to grow and excel in a dynamic retail