Senior Mobile Expert - Stock Grant Eligible

T-Mobile; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Commuter benefits

Pet insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll use new systems and tools to resolve issues from research to resolution and will collaborate with Customer Service and Engineering to create seamless solutions. We offer a Total Rewards package with competitive pay, annual stock grants, an employee stock purchase plan, and benefits such as 401(k), paid time off, holidays, and family-building support.

Qualifications

• Customer service experience in retail environments.
• Strong communication and interpersonal skills.
• Ability to perform basic math and use a calculator.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in T-Mobile products and processes.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a sales and service-focused culture.

Skills

Customer service

Retail sales

Detail oriented

Training

Math skills

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll use new systems and tools to resolve issues from research to resolution and will collaborate with Customer Service and Engineering to create seamless solutions. We offer a Total Rewards package with competitive pay, annual stock grants, an employee stock purchase plan, and benefits such as 401(k), paid time off, holidays, and family-building support.