Senior Mobile Solutions Pro — Stock Grants & Growth

T-Mobile US Inc.; American Fork (UT); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental and vision insurance

Job summary

T-Mobile is seeking Sr Mobile Expert in Utah to deliver best-in-class customer service at our company-owned Experience stores. You’ll use new systems and tools, work with peers in Customer Service and Engineering, and contribute to a one-stop resolution approach for customer needs.

You’ll receive curated training and development, a team-based culture, and opportunities to grow within a leading mobility brand. This role offers strong base pay, incentives, and access to stock grants and benefits.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Multitasking

Product Knowledge

Sales

Troubleshooting

Teamwork

18+ years old

Education

High School Diploma/GED

Job description

T-Mobile is seeking Sr Mobile Expert in Utah to deliver best-in-class customer service at our company-owned Experience stores. You’ll use new systems and tools, work with peers in Customer Service and Engineering, and contribute to a one-stop resolution approach for customer needs.

You’ll receive curated training and development, a team-based culture, and opportunities to grow within a leading mobility brand. This role offers strong base pay, incentives, and access to stock grants and benefits.