Senior Mobile Expert - Stock Grant & Elite Support

T-MOBILE USA, Inc.; Tacoma (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and employee stock grants

Paid time off and holidays

Employee stock purchase plan

Mobile service discounts

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

This role supports a company-owned Experience store, working with Customer Service and Engineering to resolve issues and drive a market-leading shopping and service experience. You will participate in curated training to enhance expertise and growth within a team-driven culture that rewards results and customer focus.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and act as SME for T-Mobile offerings.
• Constantly leverage digital tools in interactions and onboarding.
• Collaborate with peers to foster a culture of sales and service excellence.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

This role supports a company-owned Experience store, working with Customer Service and Engineering to resolve issues and drive a market-leading shopping and service experience. You will participate in curated training to enhance expertise and growth within a team-driven culture that rewards results and customer focus.