Senior Mobile Expert: Elite Tech Retail + Stock Grants

T-Mobile US Inc.; Midwest City (OK); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. You will work in company-owned Experience stores, using new systems and tools, collaborating with Customer Service and Engineering to resolve customer needs.

Exceptional training and development are provided to help you grow and perform at your best. This role emphasizes teamwork, high sales/ service standards, and a path to further career opportunities within a dynamic

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months) in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. You will work in company-owned Experience stores, using new systems and tools, collaborating with Customer Service and Engineering to resolve customer needs.

Exceptional training and development are provided to help you grow and perform at your best. This role emphasizes teamwork, high sales/ service standards, and a path to further career opportunities within a dynamic