Senior Mobile Expert - SME & CX Leader, Stock Grant Eligible

T-Mobile US Inc.; Fairview Heights (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will resolve customer needs from research to resolution using new systems and tools, and contribute to a store-wide culture of sales and service. The role includes curated training to deepen expertise, cross-functional collaboration with Customer Service and Engineering, and opportunities for growth within a dynamic, team-based

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months in Neighborhood Mobile Expert role.
• Care: Elite Expert, Account Care.
• Care: Elite Expert, Technical Care.
• Customer service and retail experience in high-volume settings.
• Proven math skills and precise/ethical handling of transactions.
• Willingness to complete certifications and recertifications.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become a SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build and contribute to a sales and service culture.

Skills

Customer Service

Retail Sales

Organization

Training

Mathematics

Certification process

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will resolve customer needs from research to resolution using new systems and tools, and contribute to a store-wide culture of sales and service. The role includes curated training to deepen expertise, cross-functional collaboration with Customer Service and Engineering, and opportunities for growth within a dynamic, team-based