Senior Mobile Expert: Lead Customer Care & Sales

T-Mobile; Overland Park (KS); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Health insurance

Dental insurance

Vision insurance

Job summary

T-Mobile in Overland Park, KS seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. The role leverages new systems and a product roadmap built for these locations, collaborating with Customer Service and Engineering to resolve issues end-to-end.

You will receive tailored training, ongoing development, and a team-based culture that rewards performance. This position offers competitive pay, benefits, stock opportunities, and daily opportunities to grow

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Eligibility to work in US

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile in Overland Park, KS seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. The role leverages new systems and a product roadmap built for these locations, collaborating with Customer Service and Engineering to resolve issues end-to-end.

You will receive tailored training, ongoing development, and a team-based culture that rewards performance. This position offers competitive pay, benefits, stock opportunities, and daily opportunities to grow