Senior Mobile Expert — In-Store Tech & Service Leader

T-Mobile US Inc.; Minnetonka Mills (MN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grant

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our Experience stores. You will engage with customers, learn new tools, and contribute to a team focused on solving problems and driving sales.

The role emphasizes training, product knowledge, and collaboration with Customer Service and Engineering to create a seamless experience for customers. Growth opportunities are highlighted within a dynamic, team-based environment.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our Experience stores. You will engage with customers, learn new tools, and contribute to a team focused on solving problems and driving sales.

The role emphasizes training, product knowledge, and collaboration with Customer Service and Engineering to create a seamless experience for customers. Growth opportunities are highlighted within a dynamic, team-based environment.